Refund Policy

1. Overview

At InstaCaptain, we strive to provide the best service to our customers. We understand that in some cases you may need a refund. This policy outlines your rights and our refund procedures.

2. 7-Day Money-Back Guarantee

We offer a full refund guarantee within 7 days of purchase. If you are not satisfied with the service for any reason during this period, you can request a full refund — no questions asked.

3. Eligible Refund Cases

You are eligible for a refund in the following cases:

• Within 7 days of purchase: Full refund, no conditions
• Technical issues: If you were unable to publish your ad due to a technical fault on our end
• Service not delivered: If you paid for a service that was not activated
• Duplicate charges: If you were charged more than once in error

4. Non-Refundable Cases

• After the 7-day period has passed and the ad was successfully published
• If your account was suspended due to a violation of our Terms of Service
• If you did not achieve desired results (number of applicants) — we provide the platform but do not guarantee hiring outcomes

5. Monthly Subscriptions

For monthly subscription plans (Growth and Enterprise):

• You can cancel your subscription at any time
• Upon cancellation, your service continues until the end of the current billing period
• No additional charges will be made after cancellation
• Pro-rated refunds for remaining days are not issued outside the guarantee period

6. How to Request a Refund

To request a refund, please contact us via:

• Email: velox.app.dev@gmail.com

Please include the following information in your request:

• Your account name or registered email
• Date of purchase
• Reason for the refund request

7. Refund Processing Time

We will review your request within 2 business days. Once approved, the refund will be returned to your original payment method within 5-10 business days, depending on your bank or payment provider.

8. Payment Processor

All payments and refunds are processed through Paddle, our Merchant of Record. Transactions may appear on your bank statement as "Paddle" or "PADDLE.NET".

9. Policy Changes

We reserve the right to modify this Refund Policy. Any changes will not affect purchases made before the modification date.

10. Contact

For any questions about this Refund Policy:

Email: velox.app.dev@gmail.com

Website: instacaptain.online